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Forced Consumerism Due to Cost Shifting Has Fostered FragmentationWithout Corresponding Value
Notably, a quarter of Americans report trusting social media content creators for health information, compared to 52% who report trust in national health authorities.
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Burden of Disease ≠Demand for Healthcare Services
Competition for Commercially Insured Share of Care is Intensifying
Leading Consumer Brands are Best Positioned to Meet Consumer Preferences for Omni-Channel Care Delivery
Sneak Peek: 2021 Trends Defining the Post-Pandemic Health Economy
Patients are Consumers, and Consumers are not Loyal: An Overview of Loyalty in Healthcare vs. Other Industries
Post-Pandemic Telehealth Supply Exceeds Consumer Demand
Demographics ≠Consumer Loyalty
As Supply Increases, Consumer Loyalty is at Risk
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